Frequently Asked Questions (FAQ)

If I’m not quite sure what type of wheels I need, or if I’m having problems navigating the site, can I speak to someone at MyUsedWheel.com?

Yes, you can always call our Customer Service line at 713-808-9010 to speak to a knowledgeable member of our team.

How long will it take for my car wheels to arrive?

If you live in the United States, your rims should arrive within 3-5 business days unless additional time is needed to locate your wheels. If you live outside of the U.S., you are able to select shipping time frames during the order process, including Ground, Next Day Air or 2nd Day Air.

How do I know that the used wheels I am purchasing are in good condition?

MyUsedWheel.com only refurbishes and resells wheels that have minimal cosmetic damage or no damage at all. For wheels with minimal damage, we use expert wheel refurbishment techniques to ensure they are safe, durable, and look as good as new.

What if I’m not satisfied with the wheels I purchased?

Because we stand by the quality of the wheels and rims that we procure and refurbish, MyUsedWheel.com does not issue refunds except on rare occasions that involve a possible quality check failure; however all of our wheels are examined by our expert technicians before shipment.

Where do you get your used wheels?

We receive trade-in and take-off wheels everyday, recondition them, and list them on MyUsedWheel.com to offer you quality discounted factory wheels.

What are reconditioned wheels?

Our state of the art CNC machines eliminate any curb rash and cosmetic scratches on the take-off or used wheels we receive, so that it is restored to like-new quality.

Have the listed wheels on MyUsedWheel.com been cracked?

Our wheel repair services can weld wheels that have been cracked on or near the lip, but if it has gotten too close to the spoke, the wheel’s support will have become wrapped and irreparable. Because of the unpredictability of cracked wheels, we do not list wheels that have been previously cracked and welded. This policy guarantees you a quality-reconditioned wheel every time you shop with us.

Does the price include shipping?

The list price does not include shipping, but if you proceed to your cart and checkout, there is a shipping estimator that will estimate shipping cost and delivery time.

I want the same wheels in a different color; do you refinish wheel(s)?

We've equipped our facilities to refinish wheels to order. You’ll find an option to refinish your purchased wheels for a small fee in the cart and checkout process.

My wheels aren't showing up, what can I do?

If you click through the categories and the wheel you’re looking for isn’t listed, give us call at our retail store. Our salesmen will work with you to locate the wheel your looking for.